Shipping & Return

 

Shipping

Free UK shipping

Standard shipping is free on all orders to anywhere in the UK.

 

International shipping 

Free International shipping 

We ship internationally for free to most countries! Simply go to our checkout page and choose your country - shipping options will be provided.

Buyer is responsible for all customs duty or VAT taxes assessed by their country.

 

 

Returns

Free return

Return label provided upon request.

Love your scissors or return them

We offer a 30 day trial period to try any eBlade scissors. If you don't love them, return them!

We will provide your return postage label via email free of charge.
Simply print the label, attached it to the box and ship the parcel back to us.  

Our returns policy is 30 days. If more than 30 days have elapsed since your purchase, we unfortunately can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, along with the original packaging.


To complete your return, we require a receipt or proof of purchase.

- Please do not send your purchase back to us if:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

International returns

Free international return

Return label provided upon request.

Your scissors must be returned within the 30 day period and in the same condition that you received them, along with the original packaging.

If 30 days have elapsed since your purchase,  we unfortunately can’t offer you a refund, return or exchange.

To complete your international return, we require a receipt or proof of purchase.

- Please do not send your purchase back to us if:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

We will provide your return postage label via email free of charge.
Simply print the label, attached it to the box and ship the parcel back to us.

  • Please mark clearly on customs form "RETURNING FOR REFUND".
  • Return shipping will be 'signed for' and trackable. 
  • The refund will be processed once the item is received by us. 
  • Please allow 7-10 business days after we receive the package for your refund/exchange to be processed. An email confirmation will be sent to you once the refund/exchange is processed.

 


Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • Then your refund will be processed to the original method of payment, within 7-10 days.


Late or missing refunds

If you haven’t received your refund after 10 days, please contact us at support@ebladescissors.com


    Exchanges

    We only replace items if they are defective in manufacture or damaged in transit.  If you need to exchange an item, please contact us at support@ebladescissors.com


    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will be informed of your return.


    Shipping

    • All products will be returned to: eBlade Scissors, 12 Eden Street, Kingston upon Thames, KT1 1BB, United Kingdom.
    • You are responsible for shipping the product to us with the return postage label provided.
    • Please make sure you keep your proof of shipping safe until we receive the product.
    • Returned products lost in transit will not be refunded without the proof of postage from the post office or shipping company.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    • We can't guarantee that we will receive your returned item.